If you cancel your appointment within 24 hours of the scheduled time or if you are a no-show, a $20 cancellation fee will be applied. This fee must be paid before you can re-book any future appointments.

We do not offer refunds for any services once they have been purchased. Please review our service descriptions and speak with us prior to purchase if you have any questions about the service.

All services are valid for 3 years from the date of purchase, unless otherwise specified in a promotional offer. Please check the details of any promotions for specific terms.

We understand that emergencies can arise. Please contact us as soon as possible to explain your situation. We will do our best to accommodate you and discuss any potential adjustments to the cancellation fee.

The cancellation fee can be paid through our usual payment methods, which include credit/debit card or other payment options provided on our website. Instructions for payment will be sent to you upon cancellation.

Yes, you may reschedule your appointment. However, if you reschedule within 24 hours of the original appointment time, a $20 cancellation fee will still apply.

Missing an appointment without prior notice will also incur the $20 cancellation fee. This fee must be paid before scheduling a new appointment.

Exceptions may apply under certain circumstances. If you believe you have a special case, please contact us to discuss your situation. We will review your request and make a determination based on our policies and circumstances.

Services purchased are non-transferable and can only be used by the individual who purchased them. If you have any questions or need assistance, please contact us directly.

You can reach our customer support team via email at info@lumenlaser.com.au or by phone at 0413 349 605. We are here to assist you with any questions or concerns you may have.